
- #Hp utility status unavailable designjet code#
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Close the window and turn the printer on.After cleaning, wipe dry with a dry lint-free cloth. If encoder strip is not damaged, clean thoroughly using a lint-free cloth dampened with water. Using a lint-free cloth dampened with water, gently wipe each rubber capping boot and wiper until clean.On the top surface of the capping station, locate the four small rectangular rubber-capping boots and rubber wipers.When the pen Carriage is in the center of the printer, turn the printer off and locate the capping station behind the left cover.Press the ACCESS PENS key on the front panel.
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If any pen(s) are defective, remove and clean the electrical contacts on the pens and the Carriage using a lint free cloth dampened with water.Check printed patterns to determine if excessive nozzles are out on any of the pens.In the Service test submenu, scroll to Nozzle print test and press ENTER.Simultaneously press the ENTER and UP arrow keys to access the Service test submenu.Use the ARROW keys to scroll to the Utilities menu and press ENTER.If the Service Pens or Continue message appears, press CONTINUE.If functionality is verified no additional parts should be replaced. NOTE: If any of the troubleshooting steps listed below solve the problem, attempt to verify printer functionality by printing several internal prints. Parts required (part numbers are subject to change) Follow the steps listed in this document to accurately determine the cause of the failure and to replace the appropriate parts. Typical causes are defective or clogged printĬartridge(s), incorrect Carriage positioning, or the Drop Detect sensor on theĬarriage assembly is defective, requires cleaning, or needs calibrated. The printer is detecting an excessive amount of nozzles out on one or moreĬartridges. If parts are unavailable for the needed service, do not log a CSO.

If the customer still requests service and parts are available, follow normal trade call logging processes to avoid escalation. If the customer needs help in locating a local reseller, give them the reseller contact Web site at. Inform the customer about the benefits of HP's Trade Up program, and give them the Trade Up Web site. If the printer is not covered by a service agreement or contract, notify the customer about parts availability issues that will limit the ability to perform printer repairs. If the customer has a service agreement or contract follow normal contract call logging processes (regardless of parts availability). Since the HP Designjet 650C has been out of production for a number of years, the parts and sub-assemblies may no longer be available to complete the repair. Hewlett-Packard guarantees support for five years after the end of production of its' large format printers. If service call does not resolve the issue, escalate to HSC. If the Customer has a contract, instruct the CE to clean the Service Station. WARNING: Do not dispatch Strep calls for this issue, as the Service Station is no longer available. KRS document number: BPP90062 Last updated: 2 Minimum skill level: 2 Replace the Drop Detect? Interconnect PCA

Parts required (part numbers are subject to change)Ĭlean the Capping Station and Encoder Strip
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HP Designjet 650C Series Printers - Service Pens Continue The owners of this website have no affiliation to Hewlett Packard nor do we

#Hp utility status unavailable designjet code#
